Showing posts with label Customer service. Show all posts
Showing posts with label Customer service. Show all posts

Monday, June 27, 2011

Oh. No. He. Di'int! Customer Service Nightmare

*Deep breath*

Okay, I spent the last week TDY (temporary duty for the non military folk) in Aberdeen, MD. Aberdeen is a little further north than B-more but not quite Delaware. It was a strange limbo of a city...The most exciting thing I found was Target.

Anywho, I digress.

After several boring nights of feeding my face way too much and going to bed way too early I decided to treat myself to a manicure. Enter Model Nails. Model nails was a regular looking nail joint...nothing spectacular. I walked in and asked a very uninterested looking gentleman if they offer "shellac" services. He says that they do and tells me to pick a color. Let me pause the story here to mention that during this exchange, the man in question was engrossed in something on his laptop.

Mr. Man gets a bowl of warm water and begins to take off my nail polish... while simultaneously adjusting the volume and screen position of his laptop. Clearly he's going to log off/close the laptop or otherwise focus on the task at hand. Right? Not so much. We got as far as him buffing about four fingers when annoyed grew to pissed of. This dude did not stop using his laptop while servicing me; more than that he took frequent pauses to go to different web pages and adjust the volume. Seriously?! Youtube is not going anywhere dude but my money sure enough is...right out the door. I politely asked how much it would be for the piss poor service he did render, tossed him a five and informed him that I was giving him the time he clearly needed to jack around on his computer which was obviously more important than the $35 he stood to make. What I really wanted to say was "are you f*cking kidding me bruh?" but in addition to being un-ladylike, my jargon would probably have been lost upon him.

I did end up getting a lovely manicure at a different salon so all was not lost;They even directed me to some ridiculously yummy crab cakes... Double score! 

Your turn. What pisses you off?

Friday, June 10, 2011

Things That Piss Me Off: Poor Customer Service

Yummy Sandwich...
Today I made what I think is probably my fifth trip to a restaurant that I've recently discovered has yummy sandwiches. I will not name this restaurant as I usually have good experiences there and don't want to muddy their good name. Today however, not so much.

Here's what pissed me off: I walk into the restaurant (which has an eat-in area as well as to go) and stand at the to-go counter. A full five minutes passes before I am acknowledged. Notice I said "acknowledged" and not "seen". At least three restaurant employees saw me during this five minutes and none of them even offered a "someone will be with you shortly" or "go get your lunch somewhere else you greedy cow"... Nothing. No me gusta. It wasn't the waiting that pissed me off, I have been known to wait eons for some yummy eats. The thing that pissed me off was the fact that all of these people saw me waiting there and didn't even ask if I had been helped. Luckily, the woman who (finally) helped me was rather nice and softened my rage a bit... Not before I decided to write a letter to their corporate offices though. That'll show 'em. Maybe I'll get my next yummy sandwich for free :-) 

Your turn. What pisses you off?